Assistant Restaurant Manager

InterContinental Dhaka Dhaka

New 1 month ago

Responsibility

  • Assist to develop and implement promotions calendar for F&B products in restaurant
  • Actively engage in cost saving measures by managing wage & beverage cost
  • Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance
  • Monitor about staff training in quality and service standards and has the tools and equipment to carry out job duties
  • Promote teamwork and quality service through daily communication and coordination with other departments
  • Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.
  • Assist with Training Department to prepare detailed induction programmers for new staff
  • Ensure training needs analysis of your departmental staff is carried out and training programmed are designed and implemented to meet needs
  • Maintain training records for all direct reports and ensure they do the same for their staff
  • Conduct probation and formal performance appraisal in line with company guidelines
  • Provide administrative support to department
  • Ensure that all food and beverage facilities and equipment are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify Engineering immediately of any maintenance and repair needs.
  • Establish and achieve quality and guest satisfaction goals.
  • Analyse guest insights to identify and meet customer expectations and build on guest loyalty.
  • Good in interaction with clients and stakeholders.
  • Demonstrate service attributes in accordance with industry expectations and company standards including:
  • Being attentive to Guests
  • Accurately and promptly fulfilling Guests requests
  • Anticipate Guests needs
  • Maintain a high level of knowledge which affects the Guest experience
  • Demonstrating a 'service' attitude
  • Taking appropriate action to resolve guest complaints
  • Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
  • Participate in and maintain system-wide food and beverage marketing programs and promotions. Monitor local competitors and industry trends.
  • Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimizing waste.
  • Any task as when required, not limited
  • Qualifications

  • HSC or Diploma in any Hotel Management with proven track is required. Bachelor in Hotel Management is preferred.
  • Experience Requirement

  • 2 to 3 year(s)
  • Employment Status

    Full Time

    Job Type

    Experienced

    No. of Vacancy

    Not specified

    Expired At

    March 24, 2019, midnight