Respond to customer queries and complaints received at various touch points
Process requests/resolve complaints received at various touch points
Manage Attrition and take necessary initiatives to reduce attrition rate
Enhance the control environment to minimize operational risk.
Improving business processes and systems to increase efficiency
To reduce cost by increasing efficiency.
Execute business initiatives
Monitor the market and review the existing products features continuously
Eliminate root causes of common complaints to enhance overall customer experience
Works with several inter-departmental teams to ensure better customer's experience
Manage and arrange in house training for branches, sales units, for relevant stakeholders
Provide proper training and support to new joiners and attachment staffs at Retail Product-Cards
Attend and support team members for handling customer complaints and resolve within standard time frame