Associate Manager, Cards Customer Service

BRAC Bank Limited Dhaka

New 3 weeks, 6 days ago

Responsibility

  • Respond to customer queries and complaints received at various touch points
  • Process requests/resolve complaints received at various touch points
  • Manage Attrition and take necessary initiatives to reduce attrition rate
  • Enhance the control environment to minimize operational risk.
  • Improving business processes and systems to increase efficiency
  • To reduce cost by increasing efficiency.
  • Execute business initiatives
  • Monitor the market and review the existing products features continuously
  • Eliminate root causes of common complaints to enhance overall customer experience
  • Works with several inter-departmental teams to ensure better customer's experience
  • Manage and arrange in house training for branches, sales units, for relevant stakeholders
  • Provide proper training and support to new joiners and attachment staffs at Retail Product-Cards
  • Attend and support team members for handling customer complaints and resolve within standard time frame
  • Qualifications

  • Masters / Bachelor's degree in Business from reputed universities with satisfactory academic track record
  • Experience Requirement

  • At least 3 year(s)
  • Employment Status

    Full Time

    Job Type

    Experienced

    No. of Vacancy

    Not specified

    Expired At

    Jan. 29, 2019, midnight