Associate Manger / Manager, Enterprise Application Management

BRAC Bank Limited Dhaka

New 1 month ago

Responsibility

  • Ensure smooth IT Operation (Service Request, Technical support, incident & problem management), System availability for banking domain Enterprise Application like: Cash Management, Internet Banking, Loan Application Management, Document Management Etc.
  • Handle incident management, Bug resolution, Ticket handling with ISO & ITIL standards
  • Monitor support SLA, Govern IT support process and do stakeholder reporting.
  • Aligns daily activities to accomplish strategic technology and business objectives.
  • Ensure periodic system health check and proper housekeeping as per Service Level Agreement (SLA) as per Standard Operating Procedure (SOP)
  • Vendor communication
  • Writing and modification of complex SQL procedures/queries/user defined functions/views/stored procedures
  • Manage all aspects of the end to end Capacity Management & Release management process.
  • Responsible for software support, defect analysis and fixation, implementation, training to user, support on live projects.
  • R&D, investigation and implement prevention strategies for user identifies complaints and perform necessary actions to resolve the application problems.
  • Management and stakeholder Reporting, Escalation, Attention.
  • Data analyst & business intelligence reporting
  • Day to day communication with vendor for support management & problem resolution
  • Do necessary planning applications, infrastructure & team.
  • Manage relationships and coordinate work between different teams at different locations
  • Do periodic planning, proactive Risk & issue management, cross-project dependencies.
  • Qualifications

  • Bachelor's degree in Computer Science or Applicable fields
  • Experience Requirement

  • 5 to 7 year(s)
  • Employment Status

    Full Time

    Job Type

    Experienced

    No. of Vacancy

    Not specified

    Expired At

    July 28, 2019, midnight