Ensure smooth IT Operation (Service Request, Technical support, incident & problem management), System availability for banking domain Enterprise Application like: Cash Management, Internet Banking, Loan Application Management, Document Management Etc.
Handle incident management, Bug resolution, Ticket handling with ISO & ITIL standards
Monitor support SLA, Govern IT support process and do stakeholder reporting. Aligns daily activities to accomplish strategic technology and business objectives.
Ensure periodic system health check and proper housekeeping as per Service Level Agreement (SLA) as per Standard Operating Procedure (SOP)
Writing and modification of complex SQL procedures/queries/user defined functions/views/stored procedures
Manage all aspects of the end to end Capacity Management & Release management process.
Responsible for software support, defect analysis and fixation, implementation, training to user, support on live projects.
R&D, investigation and implement prevention strategies for user identifies complaints and perform necessary actions to resolve the application problems.
Management and stakeholder Reporting, Escalation, Attention.
Data analyst & business intelligence reporting
Day to day communication with vendor for support management & problem resolution
Do necessary planning applications, infrastructure & team.
Manage relationships and coordinate work between different teams at different locations
Do periodic planning, proactive Risk & issue management, cross-project dependencies.