Coordinate and follow up all inspection jobs with overseas and local production facilities/ buying houses/ buyers/ other Intertek offices.Maintain inspection request/ schedule based on clients, suppliers and overseas Intertek office’s requirement and updated as demand.Monitor required job file for inspectors completely ready with all relevant documents/ information as required time before performing the inspection.Interfacing and answering any query raised by customers, local authorities, overseas colleagues and management.Monitor inspection sample kept in the best manner according to Operational manual.Follow up and monitor of uploading the report for required client as a regular basis.Sending final report to clients keeping right person in copy and follow-up keeping proper record of inspection report in server.Monitor the I/C preparation as per the supplier request and keeping record accordingly.Reply immediately on any queries from customer/supplier/ overseas colleagues which is related with technical or quality issue and convey in proper channel for executions. Involve with team to reduce Error and complaints by ensuring process meets the existing Operations. Ensure business relationship with customer and suppliers providing proper support, meeting with them periodically. Understand their needs and arrange to serve accordingly. Monitor and follow up the preparation of any record, status, summary, KPI for Clients and overseas office whenever needed.Resolve quality issues/problems through effective communication with customers. Marketing the inspection services locally when appropriate.