The primary responsibility of the role is to provide superior customer service to both internal and external customers of CBL and continuously strive to improve the level of service delivery. Other key responsibilities of the role includes - answering incoming & outgoing calls from customers, answering inquiries and questions, handling complaints, troubleshooting problems and providing information. Handle customer queries, resolve complaints and provide relevant product information in an efficient, professional and positive manner. Ensure superior service level to all customers by effectively understanding the customers need/query and responding to it in a professional and timely manner. Maintain proper documentation of complaint/request records.