Customer Service Representative (Call Center)

Neways International Company Limited Dhaka

New 1 week, 5 days ago

Responsibility

  • Contact potential or existing customers to inform them about a product or service
  • Learn details about our product and service offerings
  • Address any questions or issues customers may have
  • Communicate with customers to understand their requirements and need
  • Offer solutions based on clients’ needs and capabilities
  • Direct prospects and leads to the sales team
  • Keep an updated customer database
  • Measure identified KPIs
  • Always strive towards meeting sales quota
  • Track and document calls and sales
  • Update client records
  • Prepare and present achievements and KIPs
  • Answer questions about super hostel products
  • Ask questions to understand customer requirements and close sale
  • Enter and update customer information in the database
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information
  • Inbound customer support
  • Outbound telemarketing calls.
  • Giving accurate feedback of queries over phone or social media' s.
  • Enter and update client information in the database.
  • Handle grievances to preserve the company's image.
  • Contact potential or existing customers to inform them about a product or service using to facilitate future sales.
  • Qualifications

  • Bachelor of Business Administration (BBA), Master of Business Administration (MBA)
  • Experience Requirement

  • At least 1 year(s)
  • The applicants should have experience in the following area(s):
    Call Center, Customer Support through Phone, Tele Marketing
  • Experience Requirement

  • Festival Bonus: 2
  • Top performer will get accommodation facility by company
  • Mobile bill
  • Festival Bonus
  • Breakfast, lunch and snacks provided by company.
  • Employment Status

    Full Time

    Job Type

    Experienced

    No. of Vacancy

    20

    Expired At

    Sept. 9, 2019, midnight