Executive, Customer Service

বিপ্রপার্টি.কম Dhaka

New 1 month, 3 weeks ago

Responsibility

  • Deliver extraordinary customer care by responding to questions concerning customer accounts for different Bproperty's services spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
  • Process property request/query in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.
  • Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times.
  • Grow and nurture customer relationships on every interaction that results in measurable Customer value.
  • Document necessary account information and offer custom solutions that benefit the customer.
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.
  • Balance customer interests with the interests of Bproperty.
  • Deliver Employees, Customers and Shareholder metrics as per goals.
  • Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
  • Gather relevant information from customers as required and update it accurately to facilitate the decision making process.
  • Qualifications

  • Bachelor degree in any discipline
  • Experience Requirement

  • At most 2 year(s)
  • Freshers are also encouraged to apply.
  • Experience Requirement

  • Festival Bonus: 2
  • Salary Review: Yearly
  • Very fast career growth
  • Employment Status

    Full Time

    Job Type

    Experienced

    No. of Vacancy

    Not specified

    Expired At

    Dec. 26, 2020, midnight