Deliver extraordinary customer care by responding to questions concerning customer accounts for different Bproperty's services spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
Process property request/query in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.
Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times.
Grow and nurture customer relationships on every interaction that results in measurable Customer value.
Document necessary account information and offer custom solutions that benefit the customer.
Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.
Balance customer interests with the interests of Bproperty.
Deliver Employees, Customers and Shareholder metrics as per goals.
Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
Gather relevant information from customers as required and update it accurately to facilitate the decision making process.
