Front Desk Manager

Hotel zabeer paradise Ltd. Jashore

New 6 months, 1 week ago

Responsibility

  • Greet all guests, clients and visitors at front office and guide them as necessary.
  • Supervises workload during shifts.
  • Evaluates the job performance if each front office employee.
  • Maintains working relationships and communicates with all departments.
  • Maintains master key control.
  • Verifies that accurate room status information is maintained and properly communicated.
  • Resolves guest problems quickly, efficiently, and courteously.
  • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
  • Reviews and completes credit limit report.
  • Works within the allocated budget for the front office.
  • Enforces all cash-handling, check-cashing, and credit policies.
  • Upholds the hotel's commitment to hospitality.
  • Monitor high balance guest and take appropriate action.
  • Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
  • Prepare revenue and occupancy forecasting.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guest's managers and other employees.
  • Monitor all V.I.P 's special guests and requests.
  • Review daily front office work and activity reports generated by Night Audit.
  • Review Front office log book and Guest feedback forms on a daily basis.
  • Perform other duties as requested by management.
  • Qualifications

  • Graduation/ BBA/ MBA from any reputed University.
  • Experience Requirement

  • At least 3 year(s)
  • Experience Requirement

  • Mobile bill
  • Employment Status

    Full Time

    Job Type

    Experienced

    No. of Vacancy

    Not specified

    Expired At

    March 12, 2019, midnight