Responsibility

  • Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
  • Maintain effective communication with all related departments to ensure smooth service delivery
  • Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
  • Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
  • Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
  • Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
  • Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
  • Give courtesy calls and complete the daily call log as per established guidelines
  • Maintain and update guest history profiles through the software.
  • Review and prepare next day's arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated
  • Qualifications

  • Bachelor of Business Administration (BBA) in Tourism and Hospitality Management, Diploma in Hotel Management
  • Or Diploma in Hotel Management
  • Experience Requirement

  • 3 to 5 year(s)
  • The applicants should have experience in the following area(s):
    Guest Relation, Front Office, Reservation/ Ticketing
  • Experience Requirement

  • Insurance
  • Lunch Facilities: Full Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2(Yearly)
  • Free Accommodation
  • Employment Status

    Full Time

    Job Type

    Experienced

    No. of Vacancy

    Not specified

    Expired At

    March 5, 2019, midnight