General Manager/ Deputy General Manager (Head of Service)

মিনিস্টার হাই-টেক পার্ক লিমিটেড পিরুজআলী, হোতাপাড়া, গাজীপুর , Mymensingh Trishal

New 3 weeks, 5 days ago

Responsibility

  • To makes proper service plan and execute for service development.
  • Create service organogram.
  • Continue communication with all types of customers and dealers for best service.
  • Should have practical Service knowledge and Service team Management experience on AC, Refrigerator, LED TV and all kinds of home appliances .
  • Service Team Leave, Attendance, Incentive, All Types of Bill Management.
  • Service System Development and Help to Product Development by Continuously. Service Report Analysis.
  • Spare Parts Arrangement by Communication With Suppliers.
  • Third Party Service Management and Bill Checking.
  • Continuously Service Center, Showroom, Dealer Point Visit and Take Feedback for Service Development.
  • New Employees Selection and Arrange Training for Skill Development.
  • Make Planning for Service Backup Spare Parts.
  • New Service Center Place Selection, Designing, Making Budget for Decoration and Development.
  • Contractual Technician Selection and Their Service Monitoring.
  • Make Ensure Quality Service System, Quality Man Power, Good Service Environment and Customer Satisfaction.
  • Design strategy and set goals for service revenue growth.
  • Control budgets and optimize expenses against service.
  • Ensure employees are motivated and productive.
  • Oversee day-to-day service operations.
  • Set service related policies and processes.
  • Ensure employees work productively and develop professionally
  • Oversee recruitment and training of new service technician & divisional head.
  • Direct the employee performance assessment process.
  • Prepare regular reports for upper management.
  • Qualifications

  • Bachelor of Science (BSc) in Electrical Electronic Engineering
  • Skills Required: Service Engineer
  • Experience Requirement

  • At least 10 year(s)
  • The applicants should have experience in the following area(s):
    Client Service/ Marketing, Guest Relations/ Services, Service Engineer
  • The applicants should have experience in the following business area(s):
    Electronic Equipment/Home Appliances
  • Experience Requirement

  • T/A, Mobile bill, Provident fund
  • Salary Review: Yearly
  • Festival Bonus: 2
  • As per company policy.
  • Employment Status

    Full Time

    Job Type

    Experienced

    No. of Vacancy

    1

    Expired At

    Nov. 18, 2019, midnight