To makes proper service plan and execute for service development.
Create service organogram.
Continue communication with all types of customers and dealers for best service. Should have practical Service knowledge and Service team Management experience on AC, Refrigerator, LED TV and all kinds of home appliances .
Service Team Leave, Attendance, Incentive, All Types of Bill Management.
Service System Development and Help to Product Development by Continuously. Service Report Analysis.
Spare Parts Arrangement by Communication With Suppliers.
Third Party Service Management and Bill Checking.
Continuously Service Center, Showroom, Dealer Point Visit and Take Feedback for Service Development.
New Employees Selection and Arrange Training for Skill Development.
Make Planning for Service Backup Spare Parts.
New Service Center Place Selection, Designing, Making Budget for Decoration and Development.
Contractual Technician Selection and Their Service Monitoring.
Make Ensure Quality Service System, Quality Man Power, Good Service Environment and Customer Satisfaction.
Design strategy and set goals for service revenue growth.
Control budgets and optimize expenses against service.
Ensure employees are motivated and productive.
Oversee day-to-day service operations.
Set service related policies and processes.
Ensure employees work productively and develop professionally
Oversee recruitment and training of new service technician & divisional head.
Direct the employee performance assessment process.
Prepare regular reports for upper management.
At least 10 year(s)
The applicants should have experience in the following area(s):
Client Service/ Marketing, Guest Relations/ Services, Service Engineer
The applicants should have experience in the following business area(s):
Electronic Equipment/Home Appliances