Manager / Asst. General Manager (Head of Customer Service)

Prime Asset Group Dhaka

New 1 month, 1 week ago

Responsibility

  • Deliver extraordinary customer care by responding to questions concerning customer for different services spanning across Consumer segment &corporate segment.
  • Planning and achieving the monthly revenue collection target.
  • Crafting operation module to run customer satisfaction activities through software integration.
  • Handling refundable customer issues with finance and accounts department.
  • Supporting sales to conduct property sales by documentation and other property related pre-requisites.
  • Ensuring all sorts of property purchased documents for the customer.
  • Preparing property deed of agreement as per countries property law and legal bindings.
  • Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times.
  • Grow and nurture customer relationships on every interaction that results in measurable Customer value.
  • Document necessary account information and offer custom solutions that benefit the customer.
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
  • Deliver Employees, Customers and Shareholder metrics as per goals
  • Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
  • Gather relevant information from customers as required and update it accurately to facilitate the decision making process.
  • Qualifications

  • Master of Business Administration (MBA)
  • Experience Requirement

  • 6 to 7 year(s)
  • The applicants should have experience in the following area(s):
    Credit Realization, Customer Service
  • The applicants should have experience in the following business area(s):
    Real Estate
  • Experience Requirement

  • Mobile bill
  • Festival Bonus: 2
  • Employment Status

    Full Time

    Job Type

    Experienced

    No. of Vacancy

    Not specified

    Expired At

    Aug. 19, 2020, midnight