Provides leadership in network operations support in a 24/7 operating environment.
Exercises leadership and day-to-day management of network engineers in operations team
Serves as the manager-level escalation point for network operations and manages staff that responds and resolves all network infrastructure operational issues
Managing the operation and maintenance of all technologies necessary to expand and evolve the network to meet customer demand for new and improved service offerings.
Leads team of technical (IP/Transport) engineers with the goal of restoring service with urgency.
Planning network infrastructure for new applications and services
Meets very aggressive network availability, MTTR, and ticket handling objectives while providing hands-on leadership during network events.
Drives technical staff to monitor and resolve customer Communicate effectively with the ability to work in a team environment.
Escalation point of contact for all major issues.
Responsible for staying on top of all event, incident, and requests/change management for their disciple.
Ensures timely and accurate notification of network issues are being communicated to the business and that all outages are being escalated accordingly with carrier and partners.
Ensures that all process and procedures have been implemented, understood and followed for their responsible shift.
Ability to multi-task and solve multiple trouble issues simultaneously in a high stress environment.
Ensure all Root Cause Analysis (RCAs) are completed accurately and timely, with the ability to present to executive leadership.
Bachelor of Science (BSc)
At least 5 year(s)
The applicants should have experience in the following business area(s):
ISP, Software Company, Telecommunication
T/A, Mobile bill, Medical allowance, Provident fund, Weekly 2 holidaysLunch Facilities: Full SubsidizeSalary Review: YearlyFestival Bonus: 2
Nov. 25, 2019, midnight