Lead to drive and scale-up Ecommerce Operations.
Designed and set up operational processes to ensure highest levels of customer satisfaction.
Ability to understand customer's pain points and design, improve operational process.
People Management: Has prior experience and excelled in managing fairly diverse and large teams. Translates corporate business goals into well-defined performance plans for the organization.
Experience of working with cross functional teams i.e. finance, IT and marketing etc.
Able to identify problems and articulate well enough to drive product improvements.
Good at Data Analysis/Metrics, Should be able to make fact based decisions independently.
Streamline and automate the last mile and ensure seamless experience for customers.
Regular Meeting with outbound logistics to increase the shipment coverage and reduce delivery time.
Analyze and report on e-commerce initiatives. Present clear, actionable findings and develop performance improvement plans.
Fulfillment center management including compliance and statutory licenses. Verification of documents such as customer invoices, packing list, shipping bill etc. Ability to quickly become a subject matter expert within Aarong for the above mentioned areas.
Ability to work on multiple projects / releases / features in parallel.
Mobile bill, Performance bonus, Provident fund, Insurance, GratuityLunch Facilities: Partially SubsidizeFestival Bonus: 2(Yearly)